Field Collection Agent at PalmPay

Job Responsibilities

• Conduct on-site visits to customers with overdue payments to collect outstanding installments.
• Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
• Verify customer information and update repayment status in the system promptly.
• Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
• Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
• Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
• Cooperate with risk control and customer service teams to improve repayment rates.
• Maintain professional conduct and protect the company’s image during all field operations.

Requirements

• Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
• Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
• Responsibility: Strong sense of discipline and accountability; able to work under pressure.
• Mobility: Must be willing to travel within assigned areas for on-site visits.
• Language: Proficiency in local languages; basic English communication required.
• Other: Honest, reliable, and familiar with local geography and market environment.