Female Customer Service Representative at SIMS Nigeria Limited

Location: Victoria Island, Lagos

Core Responsibilities

• Receive customers and address all issues concerning their faulty products.
• Prepare Job Card for all jobsаwith proper classification i.e.аwarranty or non-warranty.
• Forward all Job Card and faulty products to the Service centre supervisor.
• Preparation ofаdefective parts failure reportа( Panel , PCB & Compressor )
• Preparation of daily work report.
• Daily follow up on the engineers to confirm status of jobs.
• Responsible for Happy calls to customers and dealers.
• Responsible for Spare part request in line with job card details.
• Responsible for Job completion feedback to the customer.

Requirements

• Bachelor's degree or equivalent
• Minimum of 2 years experience in a similar role.
• Proficiency in the use of Microsoft office applications - MS Excel, Word and Powerpoint
• Ability to stay calm when customers are stressed or ups
• Experience working with customer support.