Female Customer Care Executive at Willers Solutions

Our client; a reputable Electronics Company is looking to fill the role of a CUSTOMER CARE EXECUTIVE (FEMALE)

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Skills

• Active listening
• Adaptability
• Attentiveness
• Conflict resolution
• Creativity
• Decision-making
• Effective communication
• Empathy
• Open-mindedness
• Patience
• Quick thinking
• Responsiveness
• Timeliness

Qualification

• Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field
• Min of 3 years Cognate experience as CUSTOMER CARE EXECUTIVE
• MUST be very good in using MICROSOFT EXCEL
• Must be able to communicate in English

Benefits:

• #70,000
• Staff Bus
• Free Lunch
• HMO