Fashion Retail Sales Associate at TalentSquare

Location: Lekki, Lagos

Industry: Fashion

Job Description

• You will be a part of the store operations team. The objective of your role is to maximize commercial performance whilst providing the best customer experience for and ensuring that customers get a positive first impression.

Responsibilities
You will be expected to:

• Participate in stock management and control
• Assist shoppers locate the clothing items they desire
• Perform cash processing and card payments
• Stock shelves with goods
• Answer queries from shoppers
• Guide and give advice to customers on clothing selection
• Deal with customer refunds
• Ensure the store clean and tidy
• Work within established guidelines with the company brand
• Attach price tags to merchandise
• Receive and store stock.

Requirements
Must Haves:

• OND / HND qualification (equivalent University Degree)
• 1 - 3 years work experience
• Proven work experience as a Retail Sales Associate, Sales Representative or similar role will be needed in this role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions/retail software, payment system
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts

Generic:

• Ability to take the initiative 
• Team player with a sense of team spirit  
• Ability to build external and internal relationships and partnerships 
• Exhibits professionalism 
• Ability to plan and prioritize with patience 
• Understanding of different cultures in the work environment 
• Ability to manage multiple tasks and deliver to  deadlines 
• Takes responsibility for solving problems 
• Emotionally intelligent
• Prepared to challenge and be challenged 
• Accountable and responsible 
• Communicate effectively and openly 
• Listens
• Continually looks for efficiency gains, shares best practice and suggests process improvements.

Benefits
Add-ons after 6 months probation:

• Salary: N60,000 (OND Holders), from N70,000 (Negotiable and based on experience)
• HMO
• Paid leave
• Performance-based bonuses.