Fresh Vacancies at Talentsquare

Location: Lekki, Lagos

Job Description

• We currently have an exciting role for an experienced e-Commerce Specialist to support our client's ecommerce website.
• As our e-Commerce Specialist you will be responsible for the management and maintenance of the ecommerce website.
• You will be expected to deliver the digital strategy and provide a superior e-Commerce experience.

Responsibilities
Your key responsibilities will include:

• Drive online sales to help meet financial targets and profit budgets. Ensure the experience for the online customer is reflective of the brand’s UPS’s & customer service values.
• End-to-end management of new product uploads, including copywriting, coordinating photography and inventory management
• Ensure product enrichment is managed efficiently, with strong attention to detail and in a timely manner
• Effectively and efficiently create and maintain product data spreadsheets for enrichment (Microsoft Excel)
• Online product merchandising and daily review of site to ensure all product content is current, accurate, relevant and aligned with digital merchandising and content strategy
• Maintain the management categorization of all products on-site, regularly updating new arrivals, best sellers and sale products
• Collaborate and liaise with product team to understand product delivery dates and SOH across the retail network to manage online product enrichment processes and timelines
• Support marketing campaigns, product launches and retail activities with regular and relevant content updates
• Manage homepage banner and website content updates to align with digital marketing calendar
• Support Ecommerce Manager with pricing & promotions as required
• Project manage online campaigns and promotional activity, including briefing in required assets, building EDMs and managing key dates to ensure on time delivery
• Support the CRM team to grow the subscriber database through implementation of tactical acquisition campaigns
• Liaise and collaborate with various departments to ensure we are delivering best in class, seamless customer experience
• Deliver on-brand, best-in-class online customer experience.
• Drive online sales to help meet financial targets and profit budgets.
• Provide technical and testing support with responsive, problem-solving abilities.
• Ensure all administrative tasks are completed in a timely manner and reporting deadlines are met.

Requirements
To succeed in this role, you will need to have:

• Demonstrated 3 - 5 years ecommerce management experience in a similar role
• E-store Operations background (Magento experience highly regarded)
• Experience within the fashion retail industry or e-Commerce background highly regarded.
• University Degree or equivalent in Marketing, Business Management or associated majors.
• Excellent written and verbal communication skills with the ability to foster strong relationships with key stakeholders.
• Exceptional organizational skills with strong ability to prioritize and meet deadlines.
• Ability to work independently and as part of team.
• Highly self-driven with initiative to be hands-on to support wider team.
• Excellent Analytical skills and experience with Google Analytics (or similar).

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Location: Lekki, Lagos

Industry: Fashion

Job Description

• You will be a part of the store operations team. The objective of your role is to maximize commercial performance whilst providing the best customer experience for and ensuring that customers get a positive first impression.

Responsibilities
You will be expected to:

• Participate in stock management and control
• Assist shoppers locate the clothing items they desire
• Perform cash processing and card payments
• Stock shelves with goods
• Answer queries from shoppers
• Guide and give advice to customers on clothing selection
• Deal with customer refunds
• Ensure the store clean and tidy
• Work within established guidelines with the company brand
• Attach price tags to merchandise
• Receive and store stock.

Requirements
Must Haves:

• OND / HND qualification (equivalent University Degree)
• 1 - 3 years work experience
• Proven work experience as a Retail Sales Associate, Sales Representative or similar role will be needed in this role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions/retail software, payment system
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts

Generic:

• Ability to take the initiative 
• Team player with a sense of team spirit  
• Ability to build external and internal relationships and partnerships 
• Exhibits professionalism 
• Ability to plan and prioritize with patience 
• Understanding of different cultures in the work environment 
• Ability to manage multiple tasks and deliver to  deadlines 
• Takes responsibility for solving problems 
• Emotionally intelligent
• Prepared to challenge and be challenged 
• Accountable and responsible 
• Communicate effectively and openly 
• Listens
• Continually looks for efficiency gains, shares best practice and suggests process improvements.

Benefits
Add-ons after 6 months probation:

• Salary: N60,000 (OND Holders), from N70,000 (Negotiable and based on experience)
• HMO
• Paid leave
• Performance-based bonuses.

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Location: Lekki, Lagos

Job Description

• We need a Salon Business Manager to serve as an integral part of our client's team.
• The potential candidate to take on this role will be responsible for carefully overseeing all areas of salon operations, to ensure that their business is performing at or above standard. Individuals with an upbeat personality who has a passion for team success will thrive in this job.
• The Salon Business Manager will create an environment focused on providing the best service to each and every client. To do this they lead by example, recruit and train staff, promote marketing specials, identify areas for improvement, and keep their eye on numbers that measure team productivity.
• You are to report directly to the salon’s General Manager and are held accountable for yearly, quarterly, and biweekly objectives;

Responsibilities
Some other responsibilities will include:

• Participating in assignment allocation, managing employees and creating work schedules.
• Demonstrating competencies of a high standard of customer service related to the salon industry at a high standard.
• Identifying competent talent for salon professionals including finding the right resource.
• Ensuring compliance of salon sanitation and cleanliness with company’s common policies and standard.
• Ensuring front desk, stylist & beauticians are giving great customer service and doing amazing work to ensure clients satisfaction.
• Increase clients satisfaction.
• Responsible for setting staff targets and KPI’s based on the objective profit.
• Management of salon assets and inventory.

Requirements

• Have from 3 years managerial experience in beauty industry, or salon experience
• Great Customer Service Background.
• Must have a proven record of increasing revenue, meeting sales targets for a team, department, or division, and meeting company sales goals.
• Have computer skills, Microsoft word, excel, PowerPoint and able to analyze and read lots of reports and KPI’s.
• Operational knowledge of merchandising, sales, and marketing related to the salon environment.
• Solid understanding of business and management procedures associated with leadership technique, resource allocation among others.

Skills Needed:

• Employee management – recruitment, training, development, motivation, and retention.
• Delegation – must be able to delegate tasks and responsibility to their staff in order to achieve specific productivity objectives.
• Administrative skills – successfully allocate available resources to help increase sales revenue in services.
• Report analysis – reviewing performance data (financial, sales, and activity levels) for monitoring goal progress and team productivity.
• Strategic planning – drive service and retail sales through a defined strategic plan they execute to create an exceptional guest experience.
• Computer skills – understanding of the internet, printers, phones, and customer management software will also be needed to digitally manage the salon.
• Interpersonal skills – superb communication skills to relate to a wide range of people and effectively manage stylists.
• Leadership skills – inspire, train, and develop a highly engaged and focused salon service team.