Facility & Operations Manager at Ellasot Consulting

Ellasot Consulting is recruiting on behalf of a reputable organization for an experienced and strategic Facility & Operations Manager to oversee the organization's functions. The successful candidate would be responsible for overseeing housekeeping operations, maintaining high standards of cleanliness and room presentation, supervising housekeeping staff, and ensuring guest rooms and public areas are clean, comfortable, and ready for use. The role involves coordinating with the front office and maintenance teams to ensure efficient room management, excellent guest satisfaction, and compliance with hotel standards.

The Key Requirements

• Oversee daily housekeeping operations, including room cleaning, bed preparation, laundry, and maintenance of public areas.
• Ensure guest rooms, corridors, offices, and other designated areas meet established cleanliness and presentation standards.
• Supervise, train, schedule, and evaluate housekeeping staff to ensure effective service delivery.
• Conduct regular inspections of guest rooms and public areas to maintain quality and hygiene standards.
• Coordinate with the front desk to manage room status, room readiness, guest arrivals, departures, and special requests.
• Liaise with the maintenance department to report and follow up on repairs, defects, and room maintenance issues.
• Monitor housekeeping supplies, linen, cleaning materials, and equipment to ensure adequate stock levels and prevent wastage.
• Prepare staff duty rosters and allocate responsibilities according to operational needs and occupancy levels.
• Handle guest complaints relating to room cleanliness, comfort, and housekeeping services promptly and professionally.
• Establish and enforce standard operating procedures for cleaning, sanitation, laundry, and room preparation.
• Monitor departmental expenses and implement cost-control measures without compromising service quality.
• Ensure compliance with health, safety, sanitation, and hotel hygiene regulations.
• Maintain accurate records of room inspections, lost and found items, inventory, staff attendance, and departmental activities.
• Support recruitment, onboarding, and performance management of housekeeping personnel.
• Prepare periodic departmental reports and recommend improvements to operational efficiency and guest satisfaction.

Requirement

• Minimum of an HND or bachelor's degree in Hospitality Management, Hotel Management, or a related field; equivalent relevant experience may be considered.
• Proven experience in hotel housekeeping, rooms operations, or hospitality management.
• Previous supervisory or managerial experience is an advantage.
• Knowledge of housekeeping procedures, room inspection standards, laundry operations, and inventory control.
• Familiarity with hotel property management systems and basic Microsoft Office applications.
• Strong leadership, communication, organizational, and problem-solving skills.
• Excellent attention to detail and commitment to high cleanliness standards.
• Ability to manage multiple priorities and work under pressure.
• High level of integrity, professionalism, and customer service orientation.
• Flexibility to work shifts, weekends, and public holidays when required.

KEY COMPETENCIES

• Housekeeping and rooms operations management
• Staff supervision and performance management
• Quality assurance and room inspections
• Inventory and cost control
• Guest relations and complaint resolution
• Planning, organization, and problem-solving
• Health, safety, and hygiene compliance