Experienced Hospital Patient Services / Front Desk Manager at Lagos Executive Cardiovascular Centre

Job Description

• Are you passionate about delivering exceptional customer service and creating a seamless experience for patients? Lagos Executive Cardiovascular Centre (LECC), a premier healthcare facility, is seeking a Patient Services/Front Desk Manager to join our dynamic team.

Key Responsibilities
As a Patient Services/Front Desk Manager, you will be responsible for:

Team Leadership:

• Supervising and managing front desk staff to ensure high-quality service delivery.
• Providing training and mentorship to team members to enhance their skills.

Customer Service:

• Ensuring a welcoming and professional experience for all patients and visitors.
• Handling inquiries, complaints, and concerns promptly and efficiently.

Administrative Coordination:

• Overseeing patient check-ins, appointments, and scheduling to minimize wait times.
• Maintaining accurate and organized patient records and documentation.

Process Improvement:

• Implementing best practices to improve the efficiency of front desk operations.
• Ensuring adherence to organizational policies and procedures.

Communication:

• Serving as a liaison between patients and medical staff to facilitate smooth communication.
• Coordinating with various departments to ensure seamless patient care.

Problem-Solving:

• Proactively addressing challenges that arise in daily operations to ensure smooth workflow.
• Developing strategies to improve patient satisfaction and front desk efficiency.

Requirements

• Educational Background: A Bachelor’s Degree in a related field (Business Administration, Hospitality Management, etc.).
• Experience: Minimum of 3 years in a similar role in healthcare, hospitality, or customer service management.

Skills:

• Excellent verbal and written communication skills.
• Strong leadership and organizational skills.
• Proficiency in Microsoft Office and relevant software.
• Ability to work under pressure and manage a fast-paced environment.
• Emotional intelligence and a patient-centered approach.

Why Join LECC?

• Be part of a healthcare institution known for providing cutting-edge cardiovascular care in Nigeria.
• Work in a supportive and professional environment with opportunities for growth.
• Make a meaningful impact on the lives of patients and their families.