Experience Officer - Ajah/Madala at God Is Good Motors - GIGM

Key Responsibilities 

• Sell bus ticket at GIGM terminals to walk in guest 
• Make and/or change travel reservation for walk in guest using the online booking system 
• Create and maintain guest reservation records 
• Resolve service problem by clarifying the guest complaint via phone, email and in person 
• Forward booking/traveling reschedule request to the concerned unit 
• Serve guests by providing service information related to travelling schedule, fare and payment 
• Announce arrival and departure information using the public address system 
• Assist in guest luggage check in 
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters 
• Adhere to the company’s policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees. 
• Promote the online booking, app downloads and other products and services of the company to customers