Executive Assistant / Business Manager (Airbnb Operations) at Raphael Group

About the Role

• We’re seeking a highly organized, proactive, and experienced Executive Assistant / Business Manager to oversee daily operations and manage a remote team of Virtual Assistants (VAs), cleaners, and service providers for an established Airbnb property management business.
• This role is ideal for someone with a solid background in Airbnb hosting or short-term rental property management, combined with exceptional people management and leadership skills.
• You will serve as the right hand to the business owner - ensuring seamless day-to-day operations, managing teams, and maintaining high standards across all properties.

Key Responsibilities

• Oversee and coordinate a team of Virtual Assistants (VAs) responsible for guest communications, calendar management, and operational tasks.
• Manage schedules, assign tasks, and monitor performance of VAs, cleaning staff, maintenance personnel, and other service providers (e.g., electricians, plumbers, handymen).
• Ensure all Airbnb properties are guest-ready, well-maintained, and compliant with hosting standards at all times.
• Handle escalated issues from team members or on-the-ground staff quickly and professionally.
• Coordinate regular property inspections, deep cleaning schedules, and urgent repair needs.
• Assist with onboarding, training, and performance evaluations of new team members.
• Create and maintain systems and Standard Operating Procedures (SOPs) that promote efficiency, accountability, and outstanding guest experiences.
• Provide executive-level support to the business owner - including project tracking, operational reporting, and highlevel administrative support.

Requirements

• 3+ years of experience in Airbnb or vacation rental management, property coordination, or short-term rental operations.
• Proven experience in managing remote teams.
• Strong interpersonal, organizational, and leadership skills; capable of guiding teams with clarity, empathy, and decisiveness.
• Proficiency in using tools such as the Airbnb platform, Google Workspace (Docs, Sheets, Calendar), Slack, Trello or Asana (project management tools), and other property management software.
• Self-motivated, detail-oriented, and able to resolve problems efficiently under pressure.
• Willingness to be on-call and responsive to urgent matters that may arise on weekends.

What We Offer

• Salary:N175,000 / Monthly.
• A key leadership role within a growing and professional Airbnb management company
• Remote working environment with flexibility and autonomy
• Opportunities to lead and scale a remote operations team
• Competitive pay with performance-based growth potential.