Engineer, Inshop Technical Support at Ascentech Services Limited

Responsibilities 

• First-line contact, providing technical assistance to all walk-in customer at Shops
• Assist in after-sales device setup, installation, and configuration processes for new subscribers
• Create a positive customer experience
• Assist/guide customers to handle different hardware and software applications as required
• Perform diagnostics, troubleshooting, repairs and upgrades on all access devices
• Liaise with device & terminals unit, for all hardware errors & related replacement cases
• Document help desk tickets/resolutions, and maintain a defective device inventory list for the shop
• Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Requirements

• Proficient in WiFi WIMAX, LTE TORIP, WLAN, Ethernet, LAN, WAN, Device/network/level Troubleshoot Computers (OS & Application Level) Analytical, Internet and Tech savvy, Customer Focus Team Play
• Relevant Industry Experience, been on the front end handling customers and team
• HND/Graduate/Post Graduate in Electrical/Electronics.