End User Support - Team Lead at Alfred & Victoria Associates

Responsibilities

• Managing End User Engineers and their day to day activities, workload, performance and productivity in an efficient and an effective manner.
• Responsible for incident, request, problem, IMAC and escalation management.
• Responsible for day-to-day reporting and communicating to IT Management from operations and projects perspectives.
• To provide support in operations in the domain of End User Support.
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
• Providing installation, upgrade, configuration, and advanced troubleshooting on computers, peripherals, and communication devices and peripherals."

Requirements
Academic Qualification:

• B.Sc / HND in Computer Science / Engineering or other related Course.

Experience:

• 8 years’ of hands-on technical experience in a similar role leading a team to manage end-user operations and providing product support in the Internet industry.

Key Skills & Competencies:

• Sound understanding and knowledge with Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
• Team management experience and critical thinking skills are a must as you will need to lead a team of engineers
• Ability to demonstrate a track record of leading a world-class support center
• Strong analytic and problem solving skills across a range of technologies such as MS Windows, Linux, and a solid working knowledge of Microsoft Office
• Excellent communication, interpersonal, and leadership skills
• Ability to work effectively under pressure and to tight deadlines
• Willingness to take ownership and accountability
• ITIL certification, MCSA, other relevant certifications, and a working knowledge of ServiceNow are each strong pluses.

Remuneration
Very Attractive.