Employee Service Officer at Lheon Consulting

Responsibilities
Onboarding:

• Ensure all employee profiles are created, and fully onboarded on the company’s Employee Management Software. Also, ensure that all correct documents are fully uploaded.
• Ensure that appropriate offer letters are generated in line with the SLA with respective client

Employee Relationship Management:

• Maintain an up to date database of all employees
• Attend to all employees’ enquiries, calls, mails on loans, vacations, offer letters.
• Manage employees’ relations bothering on deployment, compensation, disciplinary action, conflict resolution and interpretation/application of policies and procedures.
• Plan and facilitate periodic village meetings with employees.
• Manage the official WhatsApp groups with proper engagement of staff.
• Conduct periodic feedback survey on the quality of the company’s service to outsourced employees.

Client Relationship Management:

• Manage clients’ audit enquiry, query, and periodic assessment.
• Prepare monthly/quarterly activity report of activities.

Performance Management:

• Conduct performance appraisals exercise for outsourced staff.
• Negotiate with clients on appraisal outcomes and rewards.
• Prepare training needs and schedule training for outsourced employees.

Payroll Processing:

• Ensure submission of accurate salary variations promptly every month
• Ensure reconciliation of monthly invoice information with payroll variation information and submit to Finance for invoicing to client.

Requirements

• Candidates should possess a Bachelor's Degree with 3 - 7 years work experience.