Emergency Medical Dispatcher (Call Center) at Rescue Technologies Limited

Our Company is a foremost provider of technically enhanced Emergency and Medical services solutions.

Job Summary: An emergency medical dispatcher works from the dispatch desk where the personnel takes charge by alerting, deploying and coordinating ambulance crew/medics for ground ambulance evacuation while maintaining a real-time log of activities.

Job Description:

• Follows prescribed protocols(EMD) to provide medical instruction to callers during high confirmed emergency related events until ambulance crew arrives on scene
• Retrieves information from emergency call takers and transmits information to emergency service personnel on the ambulance and the receiving facility
• Performs triage and provide pre-arrival instructions for emergency medical calls to victims or bystanders.
• Determine and assign the level of priority of calls received by emergency call takers and enter the into a computer-aided dispatch system for radio/online dispatch purposes
• Monitor and track ambulance crew locations for smooth operations.
• Maintains a positive customer service attitude always with the public, corporate clients, coā€ workers and supervisor
• Liaise with health care providers/ health facilities on condition of patient, expected time of arrival of ambulance and special equipment required to ensure readiness of health facility
• Liaise with on call Doctor to ensure that ambulance crew receives adequate support throughout evacuation

Required Qualifications: -

• Must be a Registered Nurse, Accident and Emergency Nurse or Paediatric Nurse
• Copy of Certificate for BLS,ACLS,ITLS,PHTLS,PALS or ATLS
• Knowledge on First Aid and emergency response

Skill Requirements:

• Background knowledge in emergency medical dispatch
• Good prioritising and triage skills
• Advanced computer literacy
• Good command of the use of English language and any other local language
• Excellent communication and customer care skills