e-Pharmacist (Customer Service Officer/Balanced Counseling) at Health Plus Limited

Responsibilities:

• Provide comprehensive medication counseling and guidance to customers via our online platform, ensuring they understand proper medication usage, potential side effects, and precautions.
• Assess customer needs and recommend appropriate over-the-counter medications, supplements, or health products.
• Collaborate with healthcare professionals to ensure optimal patient care and medication management.
• Maintain accurate and up-to-date records of customer interactions, prescriptions, and medication histories.
• Identify potential drug interactions or contraindications and communicate effectively with customers and healthcare providers.
• Assist customers in finding affordable medication options and exploring insurance coverage options.
• Promote health and wellness initiatives through educational materials, blog posts, or webinars.
• Actively participate in sales initiatives by recommending products or services aligned with customer needs.
• Provide excellent customer service and resolve any inquiries or concerns promptly and professionally.

Qualifications:

• Bachelor of Science in Pharmacy or PharmD degree from an accredited institution.
• Active pharmacist license in good standing.
• Previous experience in a pharmacy setting, preferably in a clinical or retail environment.
• Strong knowledge of pharmaceuticals, drug classifications, and pharmacology.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaborate effectively within a team.
• Proficiency in using online platforms and technology for remote consultations.
• Commitment to maintaining patient confidentiality and adhering to ethical standards.
• Empathetic and compassionate approach to patient care.