E-Commerce & Product Specialist at Fieldbase Services Limited

Role Description

• We are seeking a proactive and tech-savvy E-Commerce & Product Specialist to manage our online presence and Lagos showroom operations.
• The ideal candidate will have hands-on experience with e-commerce platforms such as Jumia, Konga, or Shopify, and a basic understanding of networking and power-related products like Mikrotik, TP-Link, Peplink, and Victron.
• This role combines online platform management, customer engagement, and showroom coordination to enhance the customer experience and optimize product visibility.

Key Responsibilities

• Manage and optimize the company’s online presence across platforms (Jumia, Konga, Shopify, WordPress, etc.).
• Create, update, and maintain accurate product listings, descriptions, images, and pricing.
• Respond to online customer inquiries and provide product guidance to ensure a seamless purchasing experience.
• Provide customers with recommendations and basic technical support for networking and power products.
• Oversee daily showroom operations, including assisting walk-in clients and maintaining product displays and stock levels.
• Collaborate with warehouse and logistics teams to ensure timely order fulfillment and delivery.
• Monitor product performance and prepare weekly reports on inventory, trends, and customer feedback.

Requirements

• Proven experience managing or supporting e-commerce operations (Jumia, Konga, Shopify, or similar platforms).
• Strong communication and customer service skills.
• Experience in retail, online platforms, or tech product environments is preferred.
• Knowledge of networking and power products (Mikrotik, TP-Link, Peplink, Victron) is a plus.
• Must be based in Lagos and able to work onsite.