Duty Manager at Elvaridah

Position Summary

• The Duty Manager is responsible for overseeing hotel operations during shifts, ensuring exceptional guest service, smooth departmental coordination, and quick resolution of operational issues.
• The role requires strong hospitality experience, leadership skills, and the ability to make quick, effective decisions.

Key Responsibilities

• Oversee daily hotel operations, ensuring smooth running of front office, housekeeping, and F&B.
• Act as the first point of contact for guest complaints and resolve issues promptly.
• Supervise and support staff during shifts, ensuring service excellence.
• Conduct regular inspections of guest rooms, public areas, and facilities.
• Ensure compliance with hotel policies, health & safety, and service standards.
• Coordinate with other managers to support events, bookings, and VIP guests.
• Prepare duty reports and communicate key shift details to management.
• Monitor staff performance and provide coaching where needed.

Qualifications & Requirements

• B.Sc. / HND in Hospitality Management, Business Administration, or related field.
• Minimum of 3–5 years’ experience in hotel/hospitality operations.
• Strong leadership, communication, and customer service skills.
• Ability to handle pressure and resolve conflicts quickly.
• Good knowledge of hotel software systems (PMS).
• Flexible to work shifts, weekends, and holidays.