Duty Manager at Dreams by DV8 Hotel

Responsibilities

• Overseeing staff
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Collecting payments and maintaining records of budgets, funds, and expenses.
• Ensuring the smooth running of services.
• Assist in the training and induction of new staff in conjunction with the Heads of Department.
• Ensure the security of the hotel, stocks and keys at all times whilst on duty.
• Assist other managers in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
• Identify and report maintenance requirements/hazards in the workplace.

Requirements

• 2 - 3 years of experience in hotel management or a similar role.
• Strong understanding of hotel management best practices andsoftwares.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.