Direct Energy Agent at ETC Workforce Services Limited

Role Purpose

• We are seeking a proactive and customer-focused Direct Energy Agent to support energy management and customer engagement across the Ikeja Electric Network.
• This role is essential in ensuring accurate customer data, detecting energy theft, and driving revenue collection through field operations and customer validation.

Key Responsibilities

• Validate customer details and update records on the Ikeja Electric Network with accurate and timely feedback.
• Identify and register newly constructed facilities (residential, commercial, retail) on the network within SLA timelines.
• Maintain a minimum 95% rating in professionalism and integrity when handling customer escalations and queries.
• Upgrade existing customers to appropriate tariff plans based on consumption, premises usage, and service wire configuration.
• Detect and escalate cases of illegal electricity connections via electric poles within SLA timelines.
• Identify and report energy theft cases such as meter bypass, tampering, and non-vending customers (over 6 months).
• Drive collection efficiency by ensuring customers with outstanding bills make payments.
• Identify unregistered individuals or entities connected to the network without payment or vending history and escalate to backend teams.

Minimum Requirements

• OND/HND/bachelor’s degree in any discipline
• Prior experience in field operations, customer service, or energy sector roles is an advantage.
• Strong attention to detail and data accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and meet strict deadlines.
• Familiarity with energy regulations and metering systems is a plus.