ETC Workforce Services Limited is a leading Workforce Management, HR Consulting and Recruitment Organization; Empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support. With a client-centric approach, cutting-edge solutions, and a team of dedicated experts, we streamline processes and ...
Read more about this company
We are seeking a proactive and customer-focused Direct Energy Agent to support energy management and customer engagement across the Ikeja Electric Network.
This role is essential in ensuring accurate customer data, detecting energy theft, and driving revenue collection through field operations and customer validation.
Key Responsibilities
Validate customer details and update records on the Ikeja Electric Network with accurate and timely feedback.
Identify and register newly constructed facilities (residential, commercial, retail) on the network within SLA timelines.
Maintain a minimum 95% rating in professionalism and integrity when handling customer escalations and queries.
Upgrade existing customers to appropriate tariff plans based on consumption, premises usage, and service wire configuration.
Detect and escalate cases of illegal electricity connections via electric poles within SLA timelines.
Identify and report energy theft cases such as meter bypass, tampering, and non-vending customers (over 6 months).
Drive collection efficiency by ensuring customers with outstanding bills make payments.
Identify unregistered individuals or entities connected to the network without payment or vending history and escalate to backend teams.
Minimum Requirements
OND/HND/bachelor’s degree in any discipline
Prior experience in field operations, customer service, or energy sector roles is an advantage.
Strong attention to detail and data accuracy.
Excellent communication and interpersonal skills.
Ability to work independently and meet strict deadlines.
Familiarity with energy regulations and metering systems is a plus.
Gmail
Yahoomail