Customer Support Specialist at Ades Ventures Nigeria Limited

JOB OVERVIEW

• We are seeking a result-driven Customer Support Specialist to join our team.
• This role requires a proactive individual who excels in cold calling and has a strong ability to convert leads into sales.
• You will be responsible for reaching out to potential customers, identifying their needs, and guiding them through the sales process.
• Your goal is to create positive customer experiences while driving revenue growth.

KEY RESPONSIBILITIES

• Conduct a high volume of cold calls to potential clients, introducing our products and services.
• Identify and qualify leads by understanding customer needs and pain points.
• Effectively communicate the value proposition of our offerings to convert leads into sales.
• Follow up on leads and inquiries, nurturing relationships to build a strong sales pipeline.
• Collaborate closely with the sales team to transition qualified leads for closing.
• Maintain detailed and accurate records of customer interactions and sales activities in the CRM system.
• Provide exceptional customer service by addressing client inquiries and resolving any issues promptly.
• Meet or exceed sales targets and performance metrics, contributing to the overall success of the team.
• Stay informed on product features, industry trends, and competitive landscape to effectively position our solutions.
• Continuously seek ways to improve the process and increase conversion rates.

PREFERRED QUALIFICATION

• Proven experience in a sales support or customer support role, with a focus on cold calling and lead conversion (1-3 years preferred).
• Excellent communication skills, both verbal and written, with a persuasive and confident demeanour.
• Strong sales acumen with the ability to quickly identify customer needs and align them with our offerings.
• Ability to build rapport quickly and maintain long-term customer relationships.
• Resilient and self-motivated, with a passion for achieving sales targets.
• Experience working with CRM systems and maintaining accurate sales records.
• Strong organisational and time management skills, with the ability to handle multiple tasks and priorities.
• Ability to work independently and as part of a collaborative team.
• Bachelor's degree in Communication or other related fields