Customer Support Officers at NextPayDay

Location: Port Harcourt, Rivers
Job Type: Full-time

Job Description

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers.
• They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• Customer feedback is priceless, and if this job brief describes you, then you are who we need.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming phone calls
• Converting interactions on social media to leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Manage Social Media Interactions with team members(LinkedIn, Twitter, Facebook, Instagram, WhatsApp)
• Brainstorm with teammates to develop content for our social media

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Social Media management skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Content creation and graphic design skills are a plus