Customer Support Officer at Parkway Project Limited

Location: Yaba, Lagos

Core Responsibilities

• Provision of first level helpdesk support for product offerings
• Receive, document, and resolve clients/subscribers' complaints.
• Escalate clients/subscribers' complaints as applicable to support or help desk.
• Telephone and e-mail marketing of product features and enhancements to clients/subscribers.
• Maintain appropriate logs of operational activities.
• Professional management of Incoming and Outgoing correspondence via telephone & Post mail
• Professional reception & attendance to guests & visitors.
• Collate and provide a report to the appropriate unit
• Managing and maintaining good client relationships in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.

Requirements

• Bachelor's Degree qualification.
• 1 - 2 years Experience.