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  • Posted: Feb 22, 2021
    Deadline: Feb 26, 2021
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    Parkway is a leading financial technology provider creating modern banking experiences, proudly developed by Africans and delivered through Africa’s leading banks to businesses and individuals across the continent. Parkway provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions. Our core platform and service offering...
    Read more about this company


    Customer Support Officer

    Location: Yaba, Lagos

    Core Responsibilities

    • Provision of first level helpdesk support for product offerings
    • Receive, document, and resolve clients/subscribers' complaints.
    • Escalate clients/subscribers' complaints as applicable to support or help desk.
    • Telephone and e-mail marketing of product features and enhancements to clients/subscribers.
    • Maintain appropriate logs of operational activities.
    • Professional management of Incoming and Outgoing correspondence via telephone & Post mail
    • Professional reception & attendance to guests & visitors.
    • Collate and provide a report to the appropriate unit
    • Managing and maintaining good client relationships in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.


    • Bachelor's Degree qualification.
    • 1 - 2 years Experience.

    Method of Application

    Interested and qualified candidates should send their CV to using the "Job Title" as the subject of the email.

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