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  • Posted: Mar 31, 2020
    Deadline: Apr 17, 2020
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  • Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, a...
    Read more about this company

    Customer Support Officer

    Location: Ikosi-Ketu, Lagos

    Job Overview

    • The Customer Support Officer will manage interactions with customers through the company's digital channels.
    • S / he will also receive and process customers' online orders as well as respond to customers queries and complaints.

    Duties and Responsibilities

    • Online Marketing and Sales
    • Receive customers orders through DMs and WhatsApp
    • Receive calls, reply to text messages and emails
    • Issue invoice to customers
    • Communicate customers' orders to the inventory officer
    • Prepare daily report and submit to the Operations Manager

    Customer Service:

    • Ensure customer satisfaction at all times
    • Respond to customers enquiries via email, phone call or social media
    • Receive, manage and resolve client complaints
    • Escalate customers complaints to the Operations Manager where necessary
    • Follow up on customers to get feedback post service delivery

    Operations:

    • Participate in cleaning the office
    • Assist the Operations Support Officer as required
    • Other tasks as assigned by the Operations Manager

    Qualifications
    Educational Qualification:

    • OND in any related discipline.

    Experience:

    • 1 year experience in direct sales, digital marketing or customer service

    Skills and Abilities:

    • Digital marketing skills
    • Highly analytical with a drive for numbers
    • Good networking, prospecting and closing skills
    • High level of professionalism
    • Result-oriented team player with exceptional motivation and interpersonal skills
    • Relationship management skills and openness to feedback
    • Excellent selling, communication and negotiation skills
    • Good written and verbal communication skills
    • Able to work in a fast pace environment
    • High proficiency in MS Office Suite
    • Must be able to prepare management reports and correspondence
    • Good initiative, time and stress management skills

    Personal Attributes:

    • Keen eye for detail
    • Sociable and friendly
    • Confident and pleasant
    • Knowledgeable of current trends as it relates to the industry
    • Loves a challenge
    • Assertive and creative.

    Salary
    N40,000 monthly

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@owensxley.com clearly indicating the "Job Title" as the subject of your mail.

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