Jobs at Owens & Xley

Location: Lekki, Lagos

Job Overview

• The business development officer is responsible for increasing sales and profits for the brand.
• Although this role shares some similarities with sales, it is typically more focused on finding new business opportunities and strategic business growth.
• As a business development officer, you are responsible for analyzing customer feedback and data to determine how customers are patronizing us and and then develop a strategic plan to increase new and return purchases, or discontinue under performing offerings.

Job Responsibilities

• Create and maintain a proactive relationship with our clients.
• Work proactively to determine and propose our marketing needs.
• Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner.
• Monitor, measure and manage our brand equity/strength.
• Derive brand understanding and support throughout the organization.
• Champion /drive initiatives that support delivery of the brand promise.
• Maintain bran identity consistency.
• Vendor engagement and management.
• Work with the CEO in creating an overall marketing strategy for the business, creating presentations as well as writing proposals and customer engagement strategies.
• Responsible for staying informed on activities that are being performed on our accounts and ensure ALL important documentation/deliverables align with overall strategy.
• Prepare weekly reports and month-end overviews of our current activities, and monthly revenue forecasts, plus plans for future business development.

Skills and Competencies:

• Excellent written and verbal communication skills
• Comfortable with CRM software
• Ability to think creatively and innovatively
• Analytical skills to forecast and identify new trends and challenges
• Familiarity with the latest trends, technologies and methodologies in small business strategy, marketing, branding, etc
• Must be self-driven and proactive
• Organizational and planning skills
• Problem solving skills
• Attention to detail
• Flexible
• Effective at managing change in a fast-moving and constantly evolving business.
• Ability to work with little or no supervision.

Salary
N55,000 - N80,000 / month.

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Location: Ikosi-Ketu, Lagos

Job Overview

• The Customer Support Officer will manage interactions with customers through the company's digital channels.
• S / he will also receive and process customers' online orders as well as respond to customers queries and complaints.

Duties and Responsibilities

• Online Marketing and Sales
• Receive customers orders through DMs and WhatsApp
• Receive calls, reply to text messages and emails
• Issue invoice to customers
• Communicate customers' orders to the inventory officer
• Prepare daily report and submit to the Operations Manager

Customer Service:

• Ensure customer satisfaction at all times
• Respond to customers enquiries via email, phone call or social media
• Receive, manage and resolve client complaints
• Escalate customers complaints to the Operations Manager where necessary
• Follow up on customers to get feedback post service delivery

Operations:

• Participate in cleaning the office
• Assist the Operations Support Officer as required
• Other tasks as assigned by the Operations Manager

Qualifications
Educational Qualification:

• OND in any related discipline.

Experience:

• 1 year experience in direct sales, digital marketing or customer service

Skills and Abilities:

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Personal Attributes:

• Keen eye for detail
• Sociable and friendly
• Confident and pleasant
• Knowledgeable of current trends as it relates to the industry
• Loves a challenge
• Assertive and creative.

Salary
N40,000 monthly