Customer Support Officer / Marketer at Elvaridah

Position Overview

• We are seeking dedicated and enthusiastic individuals to join our team as Customer Support/Marketers.
• This hybrid role requires a versatile skill set to effectively handle customer inquiries and contribute to our marketing efforts.
• The successful candidates will play a key role in ensuring a positive customer experience and promoting our brand.

Responsibilities
Customer Support:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding our products/services.
• Resolve customer issues and ensure satisfaction.
• Maintain a high level of professionalism and empathy in all interactions.

Marketing:

• Assist in the development and execution of marketing strategies.
• Conduct market research to identify trends and customer needs.
• Collaborate with the marketing team to create engaging content for various platforms.
• Support in the planning and execution of promotional events.

Communication:

• Effectively communicate product features and benefits to potential customers.
• Collaborate with the sales and marketing teams to align messaging and promotional activities.

Relationship Building:

• Build and maintain positive relationships with customers and partners.
• Gather customer feedback and provide insights to improve products/services.

Qualifications

• Education: Bachelor's Degree in Business, Marketing, or a related field is preferred.
• 1 - 2 years relevant work experience.
• Proven experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Basic understanding of marketing principles.
• Ability to multitask and prioritize in a fast-paced environment.
• Tech-savvy with proficiency in CRM tools and Microsoft Office suite.

Benefits

• Salary: N60,000 Monthly.
• Professional development opportunities
• Friendly and collaborative work environment
• If you are passionate about delivering exceptional customer service, contributing to marketing initiatives, and being part of a dynamic team, we invite you to apply for the Customer Support / Marketer position.
• Join us in redefining the Fintech landscape!