Customer Support Officer (Hausa) at Sabi

Job Responsibilities

• Build and maintain positive relationships with assigned customers through regular phone calls, emails, and chats.
• Proactively reach out to customers via outbound calls to introduce and upsell our products and services.
• Conduct in-depth needs assessments to understand customer pain points and identify how our product can provide solutions.
• Build strong relationships with potential customers and become a trusted advisor.
• Maintain accurate records of all customer interactions.
• Proactively identify customer needs and challenges, offering solutions to ensure satisfaction.
• Onboard new customers and guide them through product setup and adoption processes.
• Monitor customer health and identify potential churn risks, taking steps to mitigate churn and ensure retention.

Qualifications

• Bachelor's Degree in Business, Marketing, or a related field.
• Proven experience in telesales, customer success, or a related role.
• Experience in onboarding and guiding new customers through product setup in an E-commerce sector.
• Knowledge of upselling and cross-selling techniques.
• Proven ability to exceed sales targets and KPIs.