Customer Support Expert at Selar

Location: Lekki, Lagos (Remote)

Job Description

• At Selar, we believe good customer support starts with the product. So if there are less product issues, there'll be lesser work for you to do with customer support.

Our customer support channels today are:

• Email - Freshdesk (low traffic) 
• Live chat - Freshchat 
• Instagram 
• Facebook DM (very low traffic)
• Twitter DM (very low traffic) 

Other Description:

• Our typical customer support tickets are enquiries about the product, users asking for help about how to achieve something, and merchant customers asking for help when something goes wrong.
• Our product team works very hard to support you to ensure repeat issues don't happen, and you do less work.
• To be successful at this role, you need to Know Selar's product indepthly - this is the most important thing to us -  you also need to be committed, creative and innovative with the way you respond to customers. Grammar, tone, and clarity is very key in how we communicate to both merchants and customers.

Qualifications

• Great grammar and punctuation.
• Self starter.
• Very creative and thoughtful.
• Kind and not rude.
• Empathic .
• Multitasker and can stay ontop of things.

Working hours are:

• 9AM - 7PM - Monday  - Saturday.
• We mean it when we say, there are not that many tickets/messages so you won't be stressed all day.
• We're a very flexible and considerate team, you'll love working with us.
• Stock options available for teammates that stay up to 1 year. 

Salary
N30,000 - N40,000 monthly - negotiable, with room for increment as you performance increases.