Second-Level (L2) Security Engineer at Tenece Professional Services Limited

About the Role

• Tenece Professional Services Limited is seeking a skilled and proactive Second-Level (L2) Security Engineer to join its Enterprise Security team.
• The successful candidate will provide advanced technical support for enterprise cybersecurity solutions, troubleshoot complex security incidents, support solution deployments, and ensure the effective operation of security platforms across customer environments. The role requires strong technical expertise, analytical and problem-solving skills, and a commitment to excellent customer service.

Key Responsibilities

• Provide second-level technical support for enterprise security solutions and resolve complex issues escalated from L1 support.
• Perform system diagnostics, log analysis, health checks, and root-cause analysis.
• Install, configure, maintain, and upgrade cybersecurity solutions.
• Support security technologies, including SIEM, EDR/XDR, DLP, IAM/PAM, WAF, DAM, vulnerability management, and network security solutions.
• Monitor security platform performance, availability, and operational health.
• Manage technical escalations with OEMs and vendors, ensuring timely resolution within agreed SLAs.
• Support solution deployments, testing, Proof of Concept (PoC) and Proof of Value (PoV) activities, and customer demonstrations.
• Prepare technical documentation, incident reports, troubleshooting guides, and root-cause analysis reports.
• Collaborate with L1 and L3 engineers, project teams, service delivery teams, and customers.
• Participate in technical meetings, knowledge-transfer sessions, planned maintenance, and on-call support when required.

Requirements and Qualifications

• Bachelor’s degree or HND in Computer Science, Information Technology, Cybersecurity, Computer Engineering, or a related discipline.
• 3–5 years of relevant experience in cybersecurity engineering, security operations, or enterprise security technical support.
• Demonstrable experience supporting and troubleshooting enterprise security solutions.
• Good understanding of TCP/IP, DNS, routing, switching, VPNs, firewalls, and network traffic analysis.
• Working knowledge of Windows and Linux operating systems.
• Experience analysing security logs, investigating incidents, and resolving technical issues.
• Strong analytical, troubleshooting, communication, and customer service skills.
• Ability to work independently, manage competing priorities, and collaborate effectively within a technical team.

Preferred Technical Skills

Experience with one or more of the following will be an advantage:

• Security Information and Event Management (SIEM)
• Endpoint Detection and Response (EDR/XDR)
• Data Loss Prevention (DLP)
• Identity and Access Management (IAM) / Privileged Access Management (PAM)
• Web Application Firewall (WAF) and Database Activity Monitoring (DAM)
• Network Detection and Response (NDR)
• Vulnerability and cloud security management
• Security orchestration and automation

Preferred Certifications

Relevant certifications will be an added advantage, including:

• CompTIA Security+ or CySA+
• Certified SOC Analyst (CSA) or Certified Ethical Hacker (CEH)
• Microsoft Security certifications
• Fortinet NSE/FCP Security certifications
• Palo Alto Networks certifications
• Cisco CyberOps Associate
• Vendor-specific certifications in enterprise security technologies

Key Competencies

• Strong troubleshooting and root-cause analysis
• Customer-focused service delivery
• Effective communication and technical documentation
• Incident ownership and timely escalation
• Attention to detail and ability to work under pressure
• Commitment to continuous learning and technical development