Customer Support Associate at Turbo Energy Nigeria Limited

Job Summary

• As a Customer Support Associate at Turbo Energy, you will be the first point of contact for customers, ensuring that their inquiries, complaints, and service requests are handled efficiently and professionally.
• You will play a key role in delivering excellent customer service, supporting metering-related issues, and helping customers navigate Turbo Energy’s solutions.
• Your role is critical to building customer satisfaction, loyalty, and trust in our brand.

Key Responsibilities
Customer Support & Service Delivery:

• Respond promptly to customer inquiries via phone, email, chat, or in-person channels.
• Provide accurate information regarding metering, billing, installations, and related services.
• Log, track, and resolve customer complaints within agreed service levels.
• Coordinate with internal teams (technical, field, billing) to ensure timely resolution of customer issues.

Metering & Billing Assistance:

• Guide customers through meter installation processes and troubleshoot basic metering issues.
• Assist with billing inquiries, payment-related escalations, and consumption data clarification.
• Support customers in understanding energy usage data from AMR/AMI systems.

Documentation & Reporting:

• Maintain detailed records of customer interactions, complaints, and resolutions.
• Generate daily/weekly reports on customer service trends and recurring issues.
• Provide feedback to management to improve customer experience and service delivery.

Quality & Compliance:

• Adhere to customer service policies, procedures, and regulatory compliance requirements.
• Escalate complex technical or financial issues to the appropriate departments.
• Participate in periodic audits and quality checks to ensure compliance with internal standards.

Continuous Improvement:

• Provide input for process improvements to enhance service delivery efficiency.
• Stay updated with product knowledge, metering technology, and regulatory changes.
• Collaborate with team members to optimize workflows and reduce resolution times.

Qualifications

• Candidate should possess relevant qualifications.
• 1 - 3 years of experience in customer service, preferably within the utilities or energy sector.
• Basic understanding of metering systems (AMR, AMI) is an advantage.
• Proficiency in customer support tools (CRM software) and Microsoft Office Suite.
• Strong verbal and written communication skills.
• Ability to handle complaints with empathy and professionalism.

Compensation
This role offers a net salary of N90,000 (Ninety Thousand Naira only) / Month.