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  • Posted: Mar 20, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    What we want to achieve We founded Africa Incubator Ltd. (Afri-inc) on an aspiration to create the future of Africa with technology and strategic management Our understandings of issue The East Africa economies have been recorded more than 5% annual growth over the last decade. However, advanced technology innovation and strategic management are st...
    Read more about this company


    Customer Support Associate


    • Listening to customers’ concerns and handling complaints
    • Giving detailed explanations of services or products to customers
    • Working with the sales team to create better methods to address customer complaints
    • Reviewing customer accounts on product usage
    • Communicating effectively with customers in-person, through email, chat or over the phone.
    • Upselling of accounts
    • Monitoring customer satisfaction levels
    • Conduct training with new customers to properly onboard them.
    • Sending Reports to customers appropriately

    COMPETENCY REQUIRED (Knowledge and Skills)

    • Must be able to communicate well in English and French both in written and verbal
    • Patience, empathy and professionalism
    • Good problem-solving and decision-making capabilities
    • Good working knowledge of computers in general with proficiency in Microsoft office and Google packages.
    • Effective time management, prioritisation and multitasking skills
    • Must be a team player
    • Calm and have an eye for details
    • Good Presentation skills
    • Should be flexible with time
    • Ability to speak french fluently

    QUALIFICATION (Education and Experience)

    • BSc in a related course
    • 1 - 2 Years cognate work experience in a fast paced organisation in a similar role
    • A certification in french language (with proof)


    • Working hour: 8:30-17:30
    • Working day: Monday - Friday
    • WFH is available partly.
    • Probationary period will be 3-6 months.
    • Workstation (Laptop & Phone)
    • Agile working culture.

    Method of Application

    Interested and qualified? Go to SENRI Limited on to apply

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