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  • Posted: Nov 11, 2021
    Deadline: Nov 20, 2021
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  • Trax Apparel Global Limited is a Nigerian-based luxury clothing and accessories brand. We specialize in all types of bespoke men’s traditional attire, hand-painted clothing and accessories, and lifestyle. Our history begins with our founders Segun Oluwaniyi and Mark Odiete. Their vision was to create unique designs, by intelligently leveraging on the k...
    Read more about this company

     

    Customer Success Specialist

    Location: Lekki, Lagos

    Job Summary

    • Our company is looking for a Customer Success Specialist to help us improve the experience of our customers. You will accomplish this by providing excellent customer service. You will also provide sales support, drive and implement business growth strategies.
    • We will train you on our specific business operations and arm you with product knowledge, but you should have experience in business management, particularly with customer support systems, such as customer relationship management (CRM) software and ticketing systems.

    Responsibilities 

    • Establish and maintain a good strategic advisor relationship to increase the sales of the organization.
    • Ensure proper implementation of business growth strategies.
    • Develop and implement efficient customer success strategies.
    • Collect data to clearly understand the needs of the customers.
    • Take care of customer satisfaction by coming up with customer support content.
    • Discuss points related to customer satisfaction with the higher officials.

    Requirements

    • Interested candidates should possess a B.Sc qualification
    • 2 - 4 years of work experience.

    Remuneration

    • Our compensation and benefits are very attractive.

    Method of Application

    Interested and qualified candidates should send their CV and a half-page write-up of their most significant Customer management accomplishment to: [email protected] using the Job Title as the subject of the email.

    Note: We consider performance and potential over skills and experience so do apply.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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