Customer Success Specialist at Trax Apparel Global Limited

Location: Lekki, Lagos

Job Summary

• Our company is looking for a Customer Success Specialist to help us improve the experience of our customers. You will accomplish this by providing excellent customer service. You will also provide sales support, drive and implement business growth strategies.
• We will train you on our specific business operations and arm you with product knowledge, but you should have experience in business management, particularly with customer support systems, such as customer relationship management (CRM) software and ticketing systems.

Responsibilities 

• Establish and maintain a good strategic advisor relationship to increase the sales of the organization.
• Ensure proper implementation of business growth strategies.
• Develop and implement efficient customer success strategies.
• Collect data to clearly understand the needs of the customers.
• Take care of customer satisfaction by coming up with customer support content.
• Discuss points related to customer satisfaction with the higher officials.

Requirements

• Interested candidates should possess a B.Sc qualification
• 2 - 4 years of work experience.

Remuneration

• Our compensation and benefits are very attractive.