Customer Service Representative at Eric Kayser

Position Overview

• We are seeking a friendly, attentive, and customer-focused individual to join our team as a Customer Service Representative.
• As the first point of contact for our customers, you will be responsible for providing exceptional service, answering questions, and resolving issues in a timely and professional manner.

Responsibilities

• Greet customers and take orders in a friendly and efficient manner
• Answer phone calls, respond to emails, and engage with customers on social media
• Provide menu information, make recommendations, and answer questions about ingredients and preparation methods
• Handle customer complaints and concerns in a professional and courteous manner
• Resolve issues promptly and to the customer's satisfaction
• Maintain a clean and organized workspace, including the dining area, lobby, and service stations
• Work closely with servers, bartenders, and kitchen staff to ensure seamless service
• Participate in training and development programs to improve knowledge and skills

Requirements

• High School Diploma or equivalent required
• 1-2 years of customer service experience in a restaurant or retail environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask
• Basic math skills and accuracy with handling cash and credit transactions
• Availability to work varied shifts, including evenings, weekends, and holidays

Preferred Qualifications:

• Previous experience in a restaurant or food service environment.