Customer Success Manager - Renewable Energy at SalesPlat

Job Description

• As a Customer Success Manager (CSM), you will be responsible for ensuring customer satisfaction, retention, and growth by providing exceptional post-sales support and strategic guidance. 
• You will be the primary point of contact for customers, helping them maximize the value of their solar energy solutions while proactively addressing concerns and identifying opportunities for further engagement.
• Background: Solar Energy, Customer Service, Renewable Energy, Account Management

Responsibilities

• Guide new customers through the installation and activation process
• Act as a primary point of contact for post-sales support and issue resolution
• Develop and implement customer engagement strategies
• Track system performance and provide optimization recommendations
• Gather and analyze customer feedback for service improvements
• Identify opportunities for upselling and cross-selling
• Monitor industry trends and provide market insights
• Coordinate with technical teams for complaint resolution
• Maintain customer satisfaction and retention metrics
• Generate regular performance reports and analytics
• Build long-term relationships with key accounts
• Ensure smooth customer onboarding experiences
• Provide strategic guidance for product utilization
• Collaborate with cross-functional teams
• Drive customer referral initiatives

Requirements

• Bachelor's degree in Business Administration, Marketing, Engineering, Renewable Energy, or a related field
• 3+ years experience in customer success, account management, or a similar role
• Experience in solar, energy, or technology industry preferred
• Strong communication and interpersonal skills
• Problem-solving mindset with a proactive approach
• Data analysis and strategic planning abilities
• Proficiency in CRM and customer engagement platforms
• Passion for the renewable energy sector and sustainability
• Project management capabilities
• Customer-centric attitude