Customer Success Assistant at HRLeverage Africa

Job Summary

• The role involves attending to customers, responding to inquiries, and ensuring a smooth and professional shopping experience.

Key Responsibilities

• Welcome and assist walk-in customers.
• Respond to customer inquiries professionally (in-store and other channels as required).
• Provide accurate product information and recommendations.
• Process sales transactions and issue receipts.
• Assist with product arrangement and shelf displays.
• Record and escalate customer complaints when necessary.
• Maintain a clean and welcoming store environment.

Requirements

• Minimum of HND / BSc.
• At least 2 years of experience in customer service or retail.
• Good communication and interpersonal skills.
• Polite, confident, and well-presented.
• Basic POS or computer knowledge is an advantage.