Customer Service Support Executive at Careers Verified

We are seeking a dedicated and customer-focused Customer Service Support Executive to join our team. The ideal candidate will be responsible for handling client interactions, addressing inquiries, resolving issues, and ensuring a seamless experience for our customers from inquiry to post-sale support.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Provide detailed information about real estate properties, project status, pricing, and availability.
• Schedule site visits and coordinate with sales teams and property managers.
• Maintain and update customer records in CRM systems.
• Assist in preparing and sending property-related documents, proposals, and agreements.
• Follow up with potential and existing clients for feedback, documentation, and payments.
• Resolve client complaints and concerns efficiently, escalating when necessary.
• Ensure a smooth handover and onboarding process for clients after purchase.
• Liaise with internal departments (sales, legal, operations) to ensure timely customer service delivery.
• Stay updated on current real estate market trends and company projects.

Key Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• 1–3 years of experience in customer service, preferably in real estate or a related industry.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM software.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work under pressure.

Preferred Attributes:

• Knowledge of real estate processes and terminology.
• Experience in handling high-net-worth clients or luxury property segments.
• Multilingual skills are a plus.