Customer Service Success Representative at LadyBiba

We are looking for a Customer Success Representative to provide excellent customer service and meet sales quotas for our business.Candidates with strong communication skills who can make customers feel welcome with a skill of closing sales  will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that all customers that visit any of our social media platforms get prompt response to all their enquiries and are satisfied.

Responsibilities

• Respond to  customers’ questions and concerns and provide answers or responses
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products and Provide information about products and services
• Provide excellent customer service (especially during peak times)
• Take orders, calculate charges, and process billing or payments
• Review customer accounts and make changes, if necessary
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Inform customers about discounts and special offers
• Provide customer feedback to your manager
• Stay up-to-date with new products/services

Requirements

• 2-5 years proven work experience as a Customer Success Representative or similar role
• Knowledge of social media platforms, especially instagram
• Knowledge of the admin part of shopify and wordpress 
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of data entry using goggle sheets
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• BSc in Marketing or related field is a plus.
• Must be living around Okota and environs.