Customer Service Representative (with good telephone Etiquette) at Marsand Bespoke Joinery Limited

Job Summary

• We are looking for a Customer Service Representative with outstanding telephone etiquette to join our team. 
• The ideal candidate will be responsible for handling inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. 
• If you have excellent communication skills, a friendly demeanor, and a passion for helping customers, we’d love to hear from you!

Key Responsibilities

• Answer and handle incoming calls promptly and professionally.
• Use polite and clear communication while addressing customer queries.
• Follow telephone etiquette best practices, including active listening and tone modulation.
• Resolve customer concerns efficiently while maintaining a positive and empathetic attitude.
•  Ensure accurate documentation of customer interactions in the system.
• Follow up with customers to ensure issue resolution and satisfaction.
• Adhere to company policies, scripts, and service quality standards.
• Collaborate with team members to improve customer service processes.

Required Skills & Qualifications

• Excellent telephone etiquette – professional tone, active listening, and clear communication.
• Strong problem-solving skills and the ability to think on your feet.
• Patience and empathy when dealing with customer concerns.
• Ability to manage multiple calls efficiently without compromising service quality.
• Basic computer skills and familiarity with CRM systems.
• Prior experience in customer service or call center roles is a plus.