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  • Posted: Feb 20, 2024
    Deadline: Feb 21, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We're an all-inclusive digital services company 10Years’ Experience in IT More About Our Success Stories Nobody else has the breadth of products and services we do, including a wide variety of tech items, digital assets management, bill payment options, and the ability to build tech products like apps and websites. On top of all this, we can also h...
    Read more about this company


    Customer Service Representative

    Job Description

    • Manage incoming messages and enquiries
    • Identify and assess customers’ needs to achieve satisfaction
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service teamsales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers
    • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
    • Select appropriate responses to customer issues and work quickly to resolve them
    • Refer advanced cases to management for resolution, providing background information as necessary

    Job Requirements & Skills

    • Bachelor's Degree
    • 2 years of experience and above
    • Call center or customer service experience preferred
    • Flexibility to work different shifts (including evenings, weekends, or holidays)
    • Willingness to participate in training before hire and on-the job
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Strong analytical skills
    • Able to give and receive constructive criticism.
    • Excellent listening skills and an empathetic voice and manner
    • Dedication to customer satisfaction
    • Basic knowledge of computer software and office systems
    • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
    • Familiarity with all of the services offered by the company.

    Method of Application

    Interested and qualified candidates should send their CV to: and copy using the Job Title as the subject of the mail.

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