Customer Service Representative at Voedsel Capital Limited

Essential Duties and Responsibilities

• Contact potential or existing customers to inform them about products or services offered by the company.
• Utilize various dialing techniques (cold calling, warm calling, etc.) to reach potential clients.
• Qualify leads by assessing customer interest, needs, and budget.
• Gather and record customer information accurately in CRM systems.
• Persuade potential customers to purchase goods or services, highlighting the value proposition and addressing customer concerns.
• Answer customer questions about products or services, pricing, and promotions.
• Handle customer objections and complaints effectively and professionally.
• Schedule appointments for sales representatives to meet with qualified leads.
• Meet daily, weekly, and monthly sales targets and quotas.
• Track and analyze sales performance data.
• Prepare regular reports on sales activities, leads generated, and conversion rates.
• Market Knowledge & Stay updated on industry trends, competitor activities, and market dynamics within Nigeria.
• Adhere to all relevant Nigerian telemarketing regulations and data privacy laws.

Qualifications

• Bachelors degree in any reputable course but degree in Finance, Accounting, etc. will be an added advantage with a minimum of 2.2.
• 1-2 years of experience in telemarketing, sales, or customer service preferred.
• Fluency in English and at least one other Nigerian language (e.g., Yoruba, Igbo, Hausa) is highly
• Females Preferrably.

Advantageous:

• Demonstrable knowledge of sales techniques and customer relationship management principles.

Skills:

• Excellent verbal and written communication skills in English and other relevant languages.
• Strong interpersonal and relationship-building skills.
• Ability to effectively persuade and negotiate with potential customers.
• Active listening skills to understand customer needs and concerns.
• Professional phone etiquette and clear, concise communication.
• Excellent customer service orientation and problem-solving skills.
• Proficiency in using CRM software, telephony systems, and other relevant sales tools.
• Ability to handle rejection and maintain a positive attitude.