Customer Service Representative at Speedaf Nigeria Limited

General Description

• Station customers service ensure optimal customer satisfaction, working in collaboration with the Logistics Manager, accounting department and technical support team.
• Station Customer Service will be the main link between the customer and the company, in order to respond to the business needs.

Job Description

• Act as main link between Speedaf and her customers.
• Ensure an effective communication and mutual understanding, focus on our customer’s needs.
• Update and maintain customer orders in the systems.
• Collect and follow up customer orders.
• Ensure a close follow up of daily order entering and guarantee strict order management accuracy.
• Issuing of local documentation including Invoice, Delivery Notes, Receipts and verifications when necessary.
• Order tracking and follow up until delivery.
• Work with station supervisor daily to ensure smooth deliveries, ensuring that appropriate riders are at the right place at the time.
• Track customer claims and ensure a daily follow-up of outstanding items. Investigate claims and set action plans to prevent re-occurrence.
• Focus constantly on service level performance improvement.
• Maintain procedures, follow standards, and administrate activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers.
• Implement tools and reports in order to measure the Customer Service activity and its KPI performance is enhance.
• And many others as assigned.

Skills and Qualifications

• HND / B.Sc Degree in relevant fields.
• Team player; able to relate to suppliers, colleagues and team members.
• Customer oriented.
• 1-2 years experience as Customer Service representative with experience in the logistics industry
• Knowledge on Customer Service practices and principles.
• Organization skills to manage (at times) intense workload & ability to work efficiently and calmly under pressure
• Ability to handle various tasks with humility and business drive.