Customer Service Representative at Sooyah Bistro

Job Description

• Deal with the customers via emails, over the phone, Whatsapp
• Remain customer oriented and maintain high customer satisfaction
• Manage large amount of incoming calls
• Accept orders via phone calls and online platforms
• Listen to the customer queries patiently and solve it. If the problem doesn't seem to be solved, then forward the problem to the superiors.
• Respond to the problems of the customer promptly
• Transfer Orders to respective Branches and monitor it till it’s fulfilled
• Take the Extra mile to engage customers
• Maintain records of interactions with the customers in an orderly manner
• Coordinate with the internal department to find solutions and resolve matters
• Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.
• Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
• Assist Kitchen staff where and when necessary.

Requirements

• BSC or HND from a reputable institution
• Excellent spoken communication skills
• Excellent problem solving and sales skills
• Minimum of 3 years experience in Customer Service
• Experience working in hospitality industry would be an added advantage

Salary
N65,000 - N80,000 monthly.