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  • Posted: Apr 23, 2025
    Deadline: Not specified
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  • Onyx Beauty Hub is a luxury hair brand that offer wholesale and retail of virgin hair and raw single donor hairs . We offer variety of hair textures, including straight, wavy and curly hairs. Our hairs are carefully sourced and selected from various donors in China,Vietnam,Laos, Cambodia, Philippines, India,Burma,Argentina
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    Customer Service Representative

    Job Summary

    • As a Customer Service Representative at Onyx Beauty Hub, you will be the first point of contact and voice of the brand, ensuring every customer interaction reflects our commitment to luxury, attentiveness, and trust. 
    • You will handle inquiries, resolve issues, and provide product information while creating a warm, personalized, and professional customer experience across all touchpoints.

    Responsibilities

    • Respond promptly and professionally to customer inquiries via phone, email, social media, and live chat.
    • Provide detailed product knowledge and recommendations tailored to customer needs and preferences.
    • Process orders, returns, and exchanges with a high level of accuracy and care.
    • Resolve customer complaints efficiently while maintaining a calm, empathetic, and brand-aligned tone.
    • Collaborate with fulfillment, sales, and marketing teams to ensure a seamless customer journey.
    • Record customer interactions and feedback using the company’s CRM system.
    • Assist with managing and moderating customer reviews, testimonials, and social media comments.
    • Proactively follow up with clients to ensure satisfaction and long-term loyalty.

    Requirements

    • Minimum of 2 – 3years of customer service experience, preferably in a luxury retail, beauty, or fashion environment.
    • Strong verbal and written communication skills.
    • Proficiency in CRM platforms, Microsoft Office, and/or customer chat tools.
    • A calm, solution-oriented, and patient approach to customer interactions.
    • Excellent problem-solving skills and a commitment to exceeding expectations.
    • Passion for beauty, fashion, or hair care is a strong plus.
    • Must be well-organized, detail-oriented, and capable of multitasking in a fast-paced environment.

    Preferred Attributes:

    • Polished, professional demeanor with a warm and friendly presence.
    • An eye for luxury aesthetics and a genuine appreciation for the Onyx Beauty brand.
    • Ability to maintain discretion and confidentiality.
    • A self-starter who thrives in a customer-centric, team-oriented culture.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: hronyxhairbynelly@gmail.com using the Job Title as the subject of the mail.

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