Customer Service Representative at FOAK Business Solutions Limited

Summary

• The Customer Service Representative is the first point of contact for customers, ensuring they have a positive and seamless experience.
• This role involves managing customer interactions professionally, addressing inquiries, and resolving complaints while maintaining high service standards.

Tasks

• Greet customers warmly in-person and over the phone, providing a welcoming experience.
• Respond promptly to customer inquiries regarding products, services, and store policies.
• Resolve customer complaints effectively, ensuring customer satisfaction while adhering to company policies.
• Assist customers with product recommendations, placing orders, and completing purchases.
• Maintain records of customer interactions and transactions for reference and reporting purposes.
• Collaborate with other team members to ensure the overall customer experience is smooth and efficient.
• Follow up with customers to gather feedback and ensure their concerns have been resolved.
• Stay informed about product offerings, promotions, and company updates to provide accurate information to customers.
• Adhere to all company procedures and safety regulations during daily operations.
• Perform other related duties as requested by management.

Requirements

• Minimum of two (2) years’ experience in customer service or a related role.
• Bachelor’s degree in Business Administration, Marketing, or a related field is an advantage.
• Strong communication and interpersonal skills with a customer-focused approach.
• Proficiency in MS Office and familiarity with CRM software is a plus.
• Ability to handle customer inquiries and complaints professionally and empathetically.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.

Skills:

• Excellent oral and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• High level of emotional intelligence and patience in dealing with diverse customers.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to delivering exceptional customer experiences.