Customer Service Representative at Buildings and More Limited

Job Description

• As a Customer service representatives, you will be responsible to help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• To be successful in this role, you should have previous experience in a customer service role and be able to demonstrate strong communication skills.
• Our customer service representatives are responsible for managing customer queries and complaints, developing & maintaining relationships with potential customers, negotiating, and closing deals, and maintaining ongoing account management.

Responsibilities

• Manage incoming & outgoing calls.
• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Resolve customer complaints via phone and email.
• Manage customers Signups, Purchases & delivery.
• Work with sales team to ensure proper customer service is being delivered.
• Keeping records of customer interactions, transactions, and complaints.
• Maintaining a positive, empathetic, and professional attitude towards customers always.
• Knowing our products inside and out.

Requirements & Skills

• Bachelor's Degree in Business, Business Admin, Marketing, Public Admin, sales, or related field
• Proven experience in Customer service
• Proficiency in using a laptop and Microsoft Office.
• Strong relationship-building, communication, and negotiation skills
• Ability to work independently and manage one's own time.
• Ability to build relationships.