Customer Service Representative at Goonite Hygiene

Job Summary

• The Customer Service Representative (CSR) will serve as the primary point of contact between Goonite Hygiene Product and its customers, distributors, and sales team.
• The role is responsible for handling inquiries, processing orders, resolving complaints, and ensuring a smooth customer experience while supporting sales and distribution operations.

Key Responsibilities

• Respond promptly and professionally to customer, distributor, and retailer inquiries via phone, email, and messaging platforms.
• Handle customer complaints and product-related issues, ensuring timely resolution and feedback.
• Maintain a positive and professional brand image in all customer interactions.
• Receive, process, and track customer and distributor orders accurately.
• Coordinate with sales, warehouse, and logistics teams to ensure timely order fulfillment and delivery.
• Follow up on pending orders, deliveries, and backlogs.
• Maintain accurate records of customer interactions, orders, complaints, and resolutions.
• Update customer databases and ensure proper documentation for all transactions.
• Prepare daily and weekly customer service reports.
• Support the sales team with order status updates, stock availability, and customer feedback.
• Assist in managing distributor relationships by providing timely information and support.
• Escalate complex or unresolved issues to the appropriate department.
• Ensure adherence to company policies, service standards, and hygiene product handling guidelines.
• Collect customer feedback and share insights for service and product improvement.
• Manage the distribution of promotional materials and samples
• Support supervision of loading activities
• Management of key documents
• Price List
• Outbound Form
• Request Forms
• Promo Documents

Qualifications & Requirements

• HND / Bachelor’s Degree in business administration, Mass Communication, or a related field.
• 1–2 years of experience in customer service, preferably in FMCG or manufacturing.
• Experience in handling distributors or trade customers is an added advantage.
• Attention to detail and accuracy
• Basic computer skills (MS Excel, email.
• Customer-focused and team-oriented mindset
• Age bracket, preferably between 25 and 30 years old.
• Must reside within Ibeju-Lekki and environ