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  • Posted: Jan 28, 2026
    Deadline: Not specified
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  • Goonite Hygiene is a full-service manufacturing and distribution company managing and controlling the entire manufacturing and distribution value chain. Our services cover manufacturing, distribution, sales, and promotions with best-in-class execution. Goonite Hygiene is established in October 2021. It is a major manufacturer and distributor company in the F...
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    Customer Service Representative

    Job Summary

    • The Customer Service Representative (CSR) will serve as the primary point of contact between Goonite Hygiene Product and its customers, distributors, and sales team.
    • The role is responsible for handling inquiries, processing orders, resolving complaints, and ensuring a smooth customer experience while supporting sales and distribution operations.

    Key Responsibilities

    • Respond promptly and professionally to customer, distributor, and retailer inquiries via phone, email, and messaging platforms.
    • Handle customer complaints and product-related issues, ensuring timely resolution and feedback.
    • Maintain a positive and professional brand image in all customer interactions.
    • Receive, process, and track customer and distributor orders accurately.
    • Coordinate with sales, warehouse, and logistics teams to ensure timely order fulfillment and delivery.
    • Follow up on pending orders, deliveries, and backlogs.
    • Maintain accurate records of customer interactions, orders, complaints, and resolutions.
    • Update customer databases and ensure proper documentation for all transactions.
    • Prepare daily and weekly customer service reports.
    • Support the sales team with order status updates, stock availability, and customer feedback.
    • Assist in managing distributor relationships by providing timely information and support.
    • Escalate complex or unresolved issues to the appropriate department.
    • Ensure adherence to company policies, service standards, and hygiene product handling guidelines.
    • Collect customer feedback and share insights for service and product improvement.
    • Manage the distribution of promotional materials and samples
    • Support supervision of loading activities
    • Management of key documents
    • Price List
    • Outbound Form
    • Request Forms
    • Promo Documents

    Qualifications & Requirements

    • HND / Bachelor’s Degree in business administration, Mass Communication, or a related field.
    • 1–2 years of experience in customer service, preferably in FMCG or manufacturing.
    • Experience in handling distributors or trade customers is an added advantage.
    • Attention to detail and accuracy
    • Basic computer skills (MS Excel, email.
    • Customer-focused and team-oriented mindset
    • Age bracket, preferably between 25 and 30 years old.
    • Must reside within Ibeju-Lekki and environ

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    Method of Application

    Interested candidates should submit their CV to estherajideofficial@gmail.com using the role as the subject of the mail.

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