Customer Service Representative - Agbara at Clinix Healthcare Nigeria

• Clinix Healthcare is seeking a professional, friendly, and customer-focused Customer Service Representative to join our team at the Agbara branch. The ideal candidate will be responsible for delivering excellent service to patients, handling enquiries, and ensuring a positive experience for all clients.

Responsibilities

• Welcome patients and visitors in a warm, professional, and courteous manner.
• Handle inbound enquiries via phone, email, or in-person regarding services, appointments, pricing, and procedures.
• Schedule and confirm patient appointments accurately using the hospital management system.
• Provide accurate information about laboratory tests, radiology services, consultations, and other healthcare offerings.
• Manage patient complaints and escalate complex issues to the appropriate supervisor.
• Update patient records and ensure proper documentation of all interactions.
• Process payments, issue receipts, and assist with billing enquiries.
• Collaborate with clinical and laboratory teams to ensure seamless patient flow and service delivery.
• Maintain a clean, organized, and welcoming front desk/reception area.
• Adhere to patient confidentiality, data protection, and organizational policies at all times.

Requirements & Skills

• Excellent communication and interpersonal skills with a friendly and empathetic approach.
• Strong customer service orientation and problem-solving abilities.
• Ability to handle pressure and multitask in a fast-paced healthcare environment.
• Proficient in the use of computers and hospital management/CRM software.
• Good attention to detail and record-keeping skills.
• Ability to speak English fluently (knowledge of local languages is an advantage).
• High level of integrity, professionalism, and confidentiality.

Qualifications

• Minimum of OND / HND / Bachelor’s degree in any relevant field (Mass Communication, Business Administration, or Social Sciences preferred).
• At least 1–2 years of experience in customer service, reception, or front desk role (healthcare experience is an added advantage).
• National Youth Service Corps (NYSC) completed (where applicable).