Customer Service Representative / Administrative Officer at Straight-Gate Publishers Limited

Jon Duties

• The Customer Service Representative /Administrative officer will be the first contact of our online customers and will be responsible for processing orders, managing all online sales channels, updating sales records and information, resolving complaints and handling other administrative responsibilities.

Main Responsibilities

• Managing, monitoring and creating contents for all social media platforms.
• Posting intriguing ads and content on all platforms for the company.
• Communicate and respond promptly to customers’ enquiries and complaints through various channels.
• Give customers up-to-date information about our books, prices and services.
• Should be able to persuade a customer to the point of placing an order for the company’s book titles.
• Keep records of customers’ transactions, interactions, comments and complaints.
• Communicate with other departments (Warehouse, Logistics, Accounts etc) on customer-related matters and handle complaints across a number of communication channels.
• Maintain a professional, empathetic, and positive attitude towards customers at all times.
• Process online sales orders, returns and logistics involved.
• Must read and understand our book titles and services so as to convince, answer questions, and defend the company’s values.
• Monitoring orders, request and complaints from the website.
• Handling, distribution and request of office stationery when necessary.
• Any other tasks assigned by the management.

Job Requirements

• B.Sc Degree with a minimum of second-class lower division.
• One-year minimum post NYSC experience as a customer care representative, customer support staff or admin staff.
• Female/Male between 24 - 32 years old.
• Technical computer proficiency in MS word and MS excel packages.
• Good emotional intelligence.
• Good record keeping.
• Must be fluent in English and any 1 or 2 other Nigerian Languages (Yoruba, Hausa or Igbo).
• Good administrative skills.
• Highly innovative.
• Ability to work under pressure.
• Must reside in Ibadan.

Salary
N60,000 monthly.