Customer Service Officer at Zedcrest Capital Limited

Job Summary:  

• Zedvance Finance Limited is looking for a Customer Service Officer to join their team. The Customer Service Officer will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction. The ideal candidate should have excellent communication and interpersonal skills, be able to work in a fast-paced environment and be customer-focused. 

Job Responsibilities: 

• Responding to customer inquiries via phone, email, and social media platforms. 
• Providing accurate and timely information to customers regarding their accounts, products, and services. 
• Resolving customer complaints and concerns in a timely and professional manner. 
• Maintaining a high level of customer satisfaction through effective communication and problem-solving. 
• Escalating complex issues to the appropriate department for resolution. 
• Maintaining accurate records of customer interactions and transactions. 
• Collaborating with other departments to ensure timely resolution of customer issues. 
• Staying up-to-date with product and service knowledge in order to provide accurate information to customers. 
• Assisting in the development and implementation of customer service policies and procedures. 
• Performing other duties as assigned. 

Qualifications and Requirements: 

• Bachelor's degree in any relevant field. 
• Minimum of 2 years of customer service experience. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving and decision-making abilities. 
• Ability to work in a fast-paced environment and multitask. 
• Knowledge of customer service principles and practices. 
• Familiarity with CRM systems and Microsoft Office suite. 
• Strong attention to detail and accuracy. 
• Ability to work independently and as part of a team. 
• Good time management skills and ability to prioritize tasks.