Customer Service Officer at Vesti Technologies

Vesti is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing support to ensure our customers' needs are met promptly and effectively.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about products/services, pricing, and availability.
• Assist customers in placing orders, processing returns, and resolving any issues or complaints efficiently.
• Collaborate with other team members to ensure seamless communication and coordination in addressing customer needs.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Identify and escalate complex issues to the appropriate department or supervisor for resolution.
• Proactively identify opportunities to enhance the customer experience and contribute to the continuous improvement of our processes.

Qualifications:

• Proven experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in using CRM software, especially Zendesk and other relevant computer applications.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• A positive attitude and a passion for delivering exceptional customer service.