Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions.
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The Customer Service Officer is the primary point of contact for customers, responsible for delivering exceptional service and support.
This role involves assisting with a wide range of inquiries, resolving issues, and ensuring a positive customer experience.
The ideal candidate will be a professional and patient individual with excellent communication skills and a strong commitment to customer satisfaction.
Key Responsibilities
Customer Interaction: Greet and assist customers with a friendly and professional demeanor, both in person and over the phone.
Inquiry Resolution: Respond to customer inquiries regarding products, services, accounts, and transactions.
Problem-Solving: Investigate and resolve customer complaints and issues promptly and efficiently, escalating complex problems to a manager when necessary.
Product Knowledge: Maintain in-depth knowledge of all products, services, and policies to provide accurate information to customers.
Documentation: Maintain accurate and detailed records of customer interactions, transactions, and complaints in the bank's system.
Compliance: Adhere to all regulatory guidelines and internal policies to ensure the security and privacy of customer information.
Qualifications
NCE,OND, HND Degree or its equivalent in a relevant field.
Proven experience in a customer service role, preferably within the financial services industry.
Exceptional communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
A high level of professionalism, patience, and empathy.
Proficiency in using customer relationship management (CRM) softwares.
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