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  • Posted: Sep 20, 2021
    Deadline: Oct 30, 2021
  • PecanTrust Microfinance Bank Ltd "the Bank” is a financial institution licensed by the Central Bank of Nigeria. We offer a wide range of financial services to a diversified client base that includes low-end entrepreneurs, the under banked, high-net-worth individuals, among others. At PecanTrust Microfinance Bank Ltd, our core value is "growing toget...
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    Customer Service Officer

    Key Roles & Responsibilities

    • Open and maintain customer accounts by recording account information
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Prepare product or service reports by collecting and analyzing customer information
    • Identify and assess customers’ needs to achieve satisfaction
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts, and file documents
    • Resolve customer complaints via phone, email, mail, or social media
    • Greet customers warmly and ascertain problem or reason for calling
    • Assist with placement of orders, refunds, or exchanges
    • Inform customers of deals and promotions
    • Sell products and services
    • Compile reports on overall customer satisfaction

    Qualifications & Attributes

    • B.Sc Degree
    • Experience in microfinance banking operations
    • Minimum of 2 years experience in banking
    • Proven customer support experience
    • Strong phone contact handling skills and active listening
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Computer Skills
    • Must be familiar with the microfinance regulatory and supervisory guidelines
    • Demonstrated track record in people management.

    Method of Application

    Interested and qualified candidates should send a copy of their CV & Cover Letter to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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